Introduction
When a new hire campaign is created, all learners will be enrolled in the campaign within two days of being added to Infosec IQ. New hire campaigns run in perpetuity until stopped or deleted and do not have runs or repetitions like standard AwareEd campaigns.
Create a New Hire Campaign
The campaign builder is divided into sections. Click any section to expand it and change the campaign settings. Click Show Advanced Settings in the upper-right for some additional configuration options.
- Navigate to AwareEd > Campaigns and select New hire campaign.
- Provide a name for your new hire campaign.
- The Content section is where you select the course to deliver in your new hire campaign. Below the course name you can see how many modules are in the course and the approximate time learners will need to complete their training. You can also click the Courses page shortcut to navigate there and manage your AwareEd courses.
- The Notifications section is where you configure which notifications learners will receive. You can also define the notification interval for Start and Finish Reminders. For more information on AwareEd notifications click here.
- The Schedule section is where you specify the number of days learners will have to complete their new hire training.
- The Campaign summary provides an overview of all settings selected above to confirm the campaign configuration.
- Click Save & Schedule Campaign to finalize the campaign, or you can save as a draft if further changes will be needed.
Advanced Settings
Click Show Advanced Settings for additional campaign options.
- Branding: The selected brand will appear on the AwareEd course page and in email notifications.
- Default Language: Sets the default language when the language set in the learner’s browser is not supported.
- Autoplay through course videos and assessments: Enabling this will automatically advance a learner to the next module in the course. When this is disabled, the learner will need to navigate back to their course page to start the next module.
- Provide learners’ completion certificates: When this is enabled, the learner will be able to download a completion certificate after finishing the course.
- Allow and require learners to retake failed assessments: Enabling this option will require learners to retake assessments until a passing grade is achieved.
- Don’t allow learners to access training after the end of the campaign: Enabling this option will prevent learners from accessing campaign materials after the current run has completed.
- Require learner to authenticate with SSO before they take the course: Learner Authentication can be enabled when SSO is configured in your IQ account. When this is enabled, learners will be required to login through SSO to access their training. This setting is optional.
Reporting
On active New hire campaigns, admins can download reports from the campaign details page.- Hover over the new hire campaign and click details.
- In the reporting section, click Download Report.
- This will generate a CSV file containing information about the campaign including learner progress and their individual training links.
There are also analytics on new hire campaigns available in My Dashboards on the Learner Reports dashboard.
New hire campaigns FAQ
Q: What happens if learners do not complete their new hire training in the specified number of days?
A: The course will show on the learner’s dashboard as “Past Due” and the learner will still be able to complete the training.
Q: Do notifications stop after the specified number of days?
A: No. New hire campaign notifications will continue until the learner completes their training.
Q: What should I do if I need to update my new hire training course?
A: Stop your existing new hire campaign, update the course, and start a new campaign. Learners enrolled in the old version will still be required to complete outstanding training, but all new learners will be enrolled in the new version going forward.
Q: When a campaign is stopped can learners still complete their training?
A: Yes, a stopped new hire campaign will remain assigned to anyone who was already enrolled and learners will still need to complete it.
Q: Can I manually enroll an existing learner in a new hire campaign?
A: Yes. Edit the learner’s profile and set their Infosec IQ Start Date to tomorrow’s date. The learner will be enrolled in the new hire campaign the following day.
Q: The New Hire campaign widget in the Incomplete training dashboard is empty even though there are learners in my New Hire campaign. Why?
A: We have identified an issue with our data model that causes this. Once the learner is enrolled in a standard AwareEd campaign they will show up in the dashboard report.